Description
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Shipping Policy
Order Processing
All orders are carefully packed and dispatched within 1–3 business days after successful payment. You’ll receive a tracking ID once your parcel is shipped so you can track it easily.
Delivery Time
Metro Cities: 3–6 business days
Other Locations: 5–10 business days
Delivery time may vary slightly during festivals or sales.
Shipping Coverage
We currently deliver all over India through trusted courier partners to ensure safe and timely delivery.
Shipping Charges
Free Shipping on all prepaid orders above ₹499.
For orders below ₹499, a small delivery fee may apply.
Order Tracking & Support
Once shipped, you’ll receive an SMS/Email/WhatsApp message with the tracking link.
For any queries related to your delivery, contact us at florensaofficial@gmail.com.
Important Notes
Please provide the correct address and contact details to avoid delivery issues.
In case of an unsuccessful delivery due to an incorrect address or non-availability, re-shipping charges may apply.
Florensa is not responsible for delays caused by courier partners, natural calamities, or other external factors.
Refund Policy
Refund & Return Policy
1. Overview
At Florensa, each order is packed with love and care. Since our products include handcrafted gifts, jewellery, and décor items, we maintain strict quality checks before dispatch.
We only offer replacement or refund in specific cases mentioned below.
2. Eligibility for Replacement / Refund
You may be eligible for a replacement or refund if:
The product is damaged or defective upon arrival.
You receive the wrong item.
The item is missing from the package.
In all cases, you must contact us within 48 hours of receiving the order and share clear photos or an unboxing video as proof.
3. Non-Returnable Items
Due to hygiene and safety reasons, the following cannot be returned or exchanged:
Earrings and jewellery items
Customized or personalized gifts
Sale or discounted items
Opened or used décor products
4. Process for Replacement / Refund
Contact us at florensaofficial@gmail.com within 48 hours of delivery.
Share your order number, proof images/video, and issue details.
Our team will verify and, if approved, send a replacement or issue a refund (in case the product is out of stock).
Refunds (if applicable) will be processed to your original payment method within 5–7 business days.
5. Return Shipping
In case of approved replacement, Florensa will arrange the pickup or share a return address.
The customer must ensure the product is unused and packed safely for return transit.
6. No Refund Situations
We do not issue refunds or replacements if:
The product is disliked due to personal preference.
The customer provides an incomplete or wrong address.
Delivery was missed because the customer was unavailable.
The issue was reported after 48 hours of delivery.
7. Cancellation Policy
Orders once placed cannot be cancelled after processing (usually within a few hours).
However, if you wish to cancel immediately after placing, contact us as soon as possible.
8. Need Help?
If you have any questions about your order, feel free to contact us via:
Email: florensaofficial@gmail.com
WhatsApp: +91 8218339272
We’re happy to assist you!
Cancellation / Return / Exchange Policy
Mentioned in Refund Policy Page
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